• You can try OrderCup for 15 days absolutely risk free before you commit to our service. You do not have to provide a credit card when you sign up for the free trial – you will be required to provide this when you continue to use OrderCup past the expiration of the trial. Our goal is to have satisfied customers – if you are still dissatisfied for any reason, you can cancel at any time without cancellation fees or hidden charges.

    Product

    OrderCup has a simple pricing model based on your monthly shipment volume. We charge monthly based on your actual shipping volume for the prior month based on your signup date (not projected shipping volume or number of carriers you use).

    Monthly Volume (Packages)
    Monthly Price (Per store)
    0 – 200 $20
    201 – 1000 $30
    1001 – 3000 $40
    3001+ $50

    Support

    There are various ways in which you can obtain assistance or support for using OrderCup. In general, there are two forms of support – Standard Support (Help, Knowledgebase, EMail, Web Support) which is free and Premium Support (additionally Telephone Support and Priority Email Response) which is paid. We encourage you to utilize free support, but if your needs dictate that you have live access to a support professional at OrderCup, you can purchase a Premium Support program. We also offer an initial setup and support consultation (optional) to get you up and running quickly.

    Plan
    Features Cost
    Premium   – Toll-free Telephone access
        (8am-5pm PST, except national holidays)
      – Email support (response 1 business day)
      – Web Support system (unlimited)

    $50 monthly OR
    $500 annually
    Standard
      – Email support (response 3 business days)
      – Web Support system (unlimited)
    FREE!
    Initial Setup Consulatation
      – Setup your store, carriers and printers
      – Answer questions about using OrderCup
      – Upto 1 hour of consultation
    $150
    Support Information

    Phone:        (949) 709-2888 Option 3

    Web:           Click the Support link from within OrderCup, or go to
                        http://support.ordercup.com

    Email:          support@ordercup.com